Privacy Policy

Introduction

Captec Medical (“Captec Medical,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the Hungarian Act CXII of 2011 on Informational Self-Determination and Freedom of Information.

This Privacy Policy explains how we collect, use, disclose, transfer, and safeguard personal information through the following channels (collectively, the “Channels”):

Online Channels, such as our websites, mobile applications, and official social-media pages that reference this Privacy Policy;
Offline Channels, such as sales, marketing, partner, and supplier engagement; and
Third-party sources, including advertising networks, analytics providers, or business-lead platforms.

This Privacy Policy also describes your data-protection rights and how you can exercise them.

Our Online Channels may include links to third-party websites or services that are not owned or controlled by Captec Medical. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies separately.

Personal Information We Collect

We may collect and process the following categories of personal information through our Channels:

Identification and contact information: name, telephone number, email address, and postal address.
Account credentials: username, password, and authentication details.
Professional and demographic details: position, job title, company, gender, age, or date of birth (where applicable).
Transaction data: order history, customer-service records, and warranty or support communications.
Financial and payment data: billing address, payment card details, bank-account information, and other payment-related information.
Device and usage data: IP address, browser type, operating system, device identifiers, and interaction data collected through cookies or similar technologies.
Location data: general geographic information (such as city or country) derived from your IP address, and—where permitted and consented to—precise geolocation data.
Communications and content: messages, inquiries, or feedback you send to us, as well as content submitted via our social-media pages.
Information about others: contact details you voluntarily provide so we may contact another person at your request (for example, a business associate).

We may use analytics tools such as Google Analytics or Adobe Analytics, which employ cookies to help us understand website usage. You can manage your cookie preferences at any time through our Cookie Consent Tool, accessible via the “Cookies” link at the bottom of our website.

Providing your personal information is voluntary, but if you do not provide certain details, we may be unable to offer specific services or functionalities.

How We Use Personal Information

We use personal information for the following purposes:

To provide, operate, and manage our products, services, and Online Channels.
To process and fulfil orders, including payment, delivery, and customer-support communication.
To communicate about our products, services, promotions, and events, and to send you relevant marketing materials (where permitted).
To improve our operations, perform analytics, conduct research, and develop new offerings.
To personalise your experience and deliver relevant content or advertisements.
To verify identity and protect against fraud, misuse, or unlawful activity.
To comply with legal obligations, enforce our terms and conditions, and protect our rights and property.
To manage business relationships with partners, suppliers, and stakeholders.
To ensure security, quality, and integrity of our products, services, and systems.

We may combine personal information collected online and offline, or from multiple sources, to ensure data accuracy and consistency.

Legal Bases for Processing

Captec Medical processes personal information based on one or more of the following legal grounds:

Performance of a contract with you or to take steps before entering such a contract.
Your consent, which you may withdraw at any time.
Compliance with a legal obligation, such as accounting or regulatory requirements.
Legitimate interests, such as improving our services, ensuring IT security, or communicating with customers and business partners, provided these interests are not overridden by your rights.

Sharing and Disclosure of Personal Information

Captec Medical does not sell your personal information. We may share personal information in the following cases:

Within Captec Medical and its affiliates for the purposes described in this Policy.
With service providers performing services on our behalf, such as IT support, payment processing, logistics, analytics, or marketing assistance. These providers are contractually required to safeguard the information and process it only under our instructions.
With business partners for joint projects, research, or events, where appropriate and lawful.
To comply with legal requirements or respond to lawful requests from public authorities, courts, or regulators.
In connection with corporate transactions, such as mergers, acquisitions, or reorganisations, subject to confidentiality and equivalent data-protection safeguards.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States, that may not provide the same level of data protection.
In such cases, we ensure that appropriate safeguards—such as European Commission Standard Contractual Clauses or other lawful transfer mechanisms—are in place to protect your data in accordance with GDPR Articles 44–49.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law, regulation, or legitimate business need. Once retention periods expire, data is securely deleted or anonymised.

Your Rights and Choices

Under applicable law, you have the following rights regarding your personal information:

Access – to obtain confirmation of whether we process your data and a copy of that data.
Rectification – to correct or update inaccurate or incomplete information.
Erasure (“Right to be Forgotten”) – to request deletion of your personal data under certain conditions.
Restriction of processing – to limit the way we process your data in specific circumstances.
Data portability – to receive your data in a structured, machine-readable format and transmit it to another controller.
Objection – to object to processing based on legitimate interests or to direct marketing.
Withdrawal of consent – where processing is based on consent, you can withdraw it at any time.

To exercise your rights, please contact us as described in the How to Contact Us section below. We may verify your identity before processing your request.

If you are unsatisfied with our response, you may file a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (Nemzeti Adatvédelmi és Információszabadság Hatóság) or your local supervisory authority.

Security of Personal Information

We maintain appropriate administrative, technical, and physical safeguards designed to protect personal information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

These measures include encryption, access-control mechanisms, employee training, and regular security assessments consistent with industry standards and legal requirements.

Children’s Privacy

Our Online Channels are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If we learn that a child under 16 has provided us with personal information, we will delete it promptly.

Additional Information

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised “Last updated” date. Material changes may be communicated through additional notices (e.g., email or website pop-ups).

How to Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our data-protection practices, please contact us at:

Captec Medical Kft.
Registered Address: 8200 Veszprém, Wartha Vince utca 1/2.
Company Registration Number: 19 09 523710
Email: info@captecmedical.hu
Website: https://www.captecmedical.hu

If you wish to contact the Hungarian Data Protection Authority directly:
Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)
H-1055 Budapest, Falk Miksa utca 9–11.
Website: https://www.naih.hu

Last updated: October 2025